Refund policy
RETURNS
Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Conditions:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Some types of goods are exempt from being returned, including:
-
Perishable goods (such as food, flowers, newspapers, or magazines)
-
Intimate or sanitary goods
-
Hazardous materials, or flammable liquids or gases
Other non-returnable items:
-
Gift cards
-
Downloadable software
-
Some health and personal care items
To process your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few days.
Partial refunds may be granted (if applicable):
-
Books with obvious signs of use
-
Opened CDs, DVDs, VHS tapes, software, or video games
-
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
-
Any item returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received your refund yet:
-
First, check your bank account again.
-
Then contact your credit card company — it may take some time before your refund is officially posted.
-
Next, contact your bank. Processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at contact@invinnia.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To request an exchange, please contact us at contact@invinnia.com and send your item to the following address:
20 hent ar penker, Le Vieux Marché, 22420, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
-
You’ll receive a gift credit for the value of your return.
-
Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the original purchaser, and they will be informed of the return.
Return Shipping
To return your product, please send it to:
20 hent ar penker, Le Vieux Marché, 22420, France.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the returned item is valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.